Privacy Policy and Cookie Terms

This Privacy Policy explains how the holiday complex "Ragakrasts" collects, processes, and protects your personal data when you visit our website and use its services, including our contact and booking request forms.
1. Data Controller and Contact Information
The controller responsible for processing your personal data is Inga Hartika.

• Phone: +371 266 78 815
• E-mail: hartikainga@gmail.com

If you have any questions regarding the processing of your personal data, please feel free to reach out using the contact information provided above.

2. What Personal Data Do We Process and Why?
We only collect data that is strictly necessary to provide our services and to improve the functionality of our website.
A. Contact and Booking Request Form
When you fill out the request form on our website, we collect the following information provided by you:

• Name: To identify and address you personally.
• E-mail address and phone number: To send booking confirmations, invoices, and to communicate with you regarding arrival details.
• Booking details: The selected cabin (No. 1, 2, 3, 4, 5, 6, or 7), preferred arrival/departure dates, and your questions/comments, enabling us to prepare and fulfill your request.

Legal Basis: Data processing is necessary for the performance and conclusion of a contract (booking), as well as for the legitimate interests of the company (to respond to your inquiries).
B. Website Visit Data (Cookies)
To ensure full functionality of our website, analyze traffic, and personalize advertisements, we use third-party cookies:

• Google Analytics: Collects anonymous data on how users interact with our website (e.g., pages visited, time spent on the site). This helps us understand our customers' interests and improve our content.
• Facebook (Meta) Pixel: A tool that helps us measure the effectiveness of our advertisements and display relevant "Ragakrasts" offers to you on social networks based on your actions on our website.

Legal Basis: Your consent (given by continuing to use the website or by accepting the cookie notice).

3. Who Do We Share Your Data With?
Your personal data is never sold or disclosed to third parties, except in the following cases:

• Service providers who help maintain our website and business operations (e.g., the website development platform Tilda, e-mail server providers).
• Third-party analytics and marketing tools (Google and Meta), whose operations are governed by their respective privacy policies.
• Law enforcement authorities, if required by the applicable laws and regulations of the Republic of Latvia.

4. How Long Do We Store Your Data?

• Data submitted through the contact form for booking purposes is stored as long as necessary to provide the service, and thereafter in accordance with statutory accounting regulations (typically 5 years following the transaction).
• Communication history (inquiries that did not result in a booking) is deleted once it is no longer needed for the purpose of communication.
• The retention period for cookies is determined by the respective third-party service providers (Google and Facebook)

5. Your Rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access: Request information about what personal data we process.
• Right to rectification: Request the correction of inaccurate or incomplete data.
• Right to erasure ("Right to be forgotten"): Request the deletion of your data if there is no longer a legal basis for storing it (this does not apply to data we are legally obligated to retain, such as invoices).
• Right to withdraw consent: Refuse marketing cookies or opt-out of receiving notifications at any time.

To exercise any of these rights, please contact us via e-mail at: hartikainga@gmail.com.